Last updated: October 20, 2026

This policy applies to purchases made on premedic.ca from Premedic Canada (“Premedic”, “we”, “us”). Prices are in Canadian dollars and in-person services are subject to 13% HST. Nothing in this policy limits your rights under the Ontario Consumer Protection Act, 2002.

1. Vehicle Operations & Class “F” Prep

• 7 or more days before your session: full refund, or reschedule to another available date at no charge.
• 3 to 6 days before: one free reschedule to another available date, or a refund of 50% of the course fee.
• Less than 72 hours before, or no-show: no refund. If you contact us before the session, we will try to offer one reschedule, subject to availability.
• Prerequisites: you must hold a valid full Ontario Class G licence with no more than 6 demerit points on the day of training. If you arrive without meeting these requirements we cannot train you, and it is treated as a late cancellation.
• No pass guarantee: our training prepares you for the Ministry of Transportation (MTO) knowledge and road tests, but the result of any MTO test is decided by DriveTest. We cannot refund training because of a test result.

2. Vehicle Rental for Class “F” Road Test

• 72 hours or more before your rental: full refund, or move the booking to another date.
• Less than 72 hours before, or no-show: no refund.
• If DriveTest cancels or reschedules your road test (for example due to weather or examiner availability), we will move your rental to the new date at no charge, or refund it if a new date is not possible.
• Your road test must be booked at the Brockville DriveTest Centre before the rental date.

3. AEMCA Prep Exam (online)

The exam is a digital product. Your one-time login is issued immediately after payment and is valid for 7 days on up to 2 devices.

• Full refund within 7 days of purchase if you have not started the exam (no answers submitted).
• Once you have started the exam, the purchase is non-refundable, because the questions and answer review have been delivered.
• If a technical problem on our side stops you from completing the exam, contact us within your 7-day access period. We will fix it, extend your access, or refund you.
• Logins are for one person. Sharing or reselling access, or copying exam content, may result in access being cancelled without a refund.

4. If we cancel

If Premedic has to cancel a session (for example due to severe weather, vehicle issues or instructor illness), you can choose a full refund or a free reschedule. We are not responsible for travel or other costs you may have arranged.

5. How to cancel or request a refund

Email info@premedic.ca or call 613-802-3959 with your name, order number and booking date. The time of your email or call is used to calculate the notice period.

Approved refunds are returned to your original payment method within 5–10 business days. Your bank may take longer to show the credit.

6. CPR, First Aid & AED (Simple CPR)

Online CPR, First Aid and AED courses are sold and delivered by our partner, Simple CPR. Their refund policy applies to those purchases.

Contact

Premedic Canada, 2815 Concession 2 Road, Brockville, ON K6V 5T1 · info@premedic.ca · 613-802-3959